Privacy Policy

We collect and process the following types of personal data:

Information you provide: When you contact us, book a demo, or use our services, we may collect your name, email address, phone number, business name, website URL, and any messages or details you choose to share with us.

Technical data: We automatically collect information about your device, browser type, IP address, and usage data (such as pages visited and time spent on our site) through cookies and similar technologies.

Business data: If you use our AI Operating System services, we may process data you or your customers input into the system, including customer records, booking details, and CRM data, on your behalf as a data processor.

We use your personal data for the following purposes:

• To respond to your enquiries and provide the services you request.
• To schedule and manage bookings, consultations, and appointments.
• To provide, maintain, and improve our AI Operating System services.
• To send you relevant communications, updates, and marketing (you can opt out at any time).
• To analyse and understand how our services are used so we can improve them.
• To comply with our legal obligations and protect our legitimate business interests.

Under the UK GDPR, we rely on the following legal bases for processing your personal data:

• Consent: Where you have given us clear consent to process your data (e.g. marketing communications).
• Contract: Where processing is necessary to fulfil a contract or take steps before entering into one.
• Legitimate interests: Where processing is in our legitimate business interests, such as improving our services or preventing fraud.
• Legal obligation: Where we are required to process data to comply with the law.

Our website uses cookies to improve your browsing experience, analyse traffic, and remember your preferences. You can control or disable cookies through your browser settings. Disabling some cookies may affect the functionality of our website.

We do not sell your personal data. We may share your information with trusted third parties who provide services on our behalf, such as hosting providers, analytics tools, and payment processors. These parties are bound by confidentiality obligations and only process data as instructed.

We may also disclose your data where required by law, court order, or to protect our legal rights.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Once no longer needed, we will securely delete or anonymise your data.

Under the UK GDPR, you have the following rights:

• The right to access the personal data we hold about you.
• The right to request correction of inaccurate or incomplete data.
• The right to request erasure of your personal data ("right to be forgotten").
• The right to restrict or object to the processing of your data.
• The right to data portability.
• The right to withdraw consent at any time (where processing is based on consent).

To exercise any of these rights, please contact us at digital@tayloredwards.co.uk.

Your data may be transferred to and processed in countries outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your data in accordance with UK data protection law.

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website. We encourage you to review this page periodically.

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at digital@tayloredwards.co.uk.